The numbers are clear:
10% of software spending goes to new development
30% of software spending goes to fix bugs and other maintenance
60% of software spending goes to user directed development

How are you supporting the largest part of software spending?

The Request Management Systems (rm^s™) provides enhanced support for this user activity and many others. Whether supporting IT service requests, marketing materials or any other multi-step business process, rm^s does the job.

While end-user requests generate 60% of software spending, most IT departments rely on email, notes, voice mail and other ad hoc processes. rm^s organizes these so they can be managed to contain costs and enhance responsiveness and reliability.

rm^s allows you to flexibly define a workflow for each service request Form. Using the point-and-click tools, anyone who knows your business processes can set up an rm^s serivce catalog in less than a day, sometimes less than an hour. End users see familiar tools modeled on desktop applications that they use every day.

rm^s is used to control rapid application development, software quality assurance, software defect reporting, Web site development and marketing materials development. It is especially powerful in supporting geographically dispersed activities such as offshore application development and business process outsourcing.